Sales & customer service
Answers enquiries from your own price list and stock, takes orders and hands warm leads to your sales team.
- Quotes and order taking
- Payment requests by mobile money
- Handover to a person
AI digital employees that take the repetitive work off your team
Governed AI workers for any business. Each one has a role, your company knowledge, the tools it may use and the approvals it must ask for. They answer customers, follow up payments, reconcile mobile money and bank statements, and keep your ERP up to date.
WhatsApp-first today; phone, SMS, email and web chat built for each client.
What a digital employee is
Digital employee = role + skills + knowledge + tool permissions + approval rules + goals. Without all six, it is a chatbot.
- Role
- A defined job, such as collections or reception, with a clear start and end.
- Skills
- The tasks it can carry out: answer, remind, look up, reconcile, draft, report.
- Knowledge
- Your price list, policies, products and procedures, kept up to date by your team.
- Tool permissions
- The systems it may read and write, and nothing else: your ERP, CRM, mobile money and bank feeds.
- Approval rules
- What it may do on its own, and what a person must approve first, agreed in writing.
- Goals
- What it is measured on, such as replies sent, promises to pay recorded or statements matched.
Six roles to start with
Each role starts with one channel and a small set of tasks, then grows as your team gains confidence in it.
Collections
Sends reminders before and after due dates, follows up customers who have not paid and records every promise to pay.
- Polite, scheduled reminders
- Promises to pay recorded
- Disputes passed to your team
Support & helpdesk
Answers routine questions, logs issues as tickets with the details already captured, and keeps customers updated.
- Order and account status
- Tickets raised and routed
- Status updates sent
Receptionist (calls)
Answers calls and messages, takes bookings and messages, and puts callers through to the right person.
- Bookings and messages
- After-hours answers
- Calls routed to staff
Back-office clerk
Matches mobile money and bank payments to invoices, flags what does not match, and keeps your ERP records current.
- Statement reconciliation
- Supplier documents captured
- Exceptions flagged for review
Executive assistant
Sends managers a morning briefing from your own systems, raises alerts and answers questions in plain language.
- Daily briefings
- Threshold alerts
- Questions answered from the books
One worker, any channel
WhatsApp-first today; phone, SMS, email and web chat built for each client. The same role, rules and audit trail apply on every channel, so a reminder sent on WhatsApp and a follow-up call share one record.
- WhatsAppOur first channel
- Phone callsBuilt for each client
- SMSBuilt for each client
- EmailBuilt for each client
- Web chatBuilt for each client
How it stays safe
A digital employee works inside limits you can explain to your board, your auditors and your regulator.
Approvals before anything important
Money, records and promises outside the limits you set wait for a person to approve them. The digital employee carries out exactly what was approved, and nothing else.
A complete audit trail
Every message, call, lookup and action is logged with the time and the reason, so you can see what it did and why. An off switch stops it at once.
Least-privilege tools
Permissions live in the systems, not in the prompt. A tool its role does not need is never offered to the AI, and it cannot reach data outside its role.
Personal data masked
Phone numbers, ID numbers and account details are masked before they reach the AI model wherever the task allows. We design to the Kenya Data Protection Act 2019.
What could a digital employee take off your team?
Pick a role, then put in your own salary and headcount. You get an estimate of the staff hours freed, with every assumption listed underneath.
The role
The kind of work you want a digital employee to take on.
Gross pay per person in this role, in Kenyan shillings.
How many people do this work today, from 1 to 500.
Your estimate
Per monthEstimated: 106 staff hours freed and KES 27,000 of staff time per month
A rough estimate, not a quote. It updates as you change it, and nothing you enter leaves this page.
Book a digital-employee pilotAssumptions
- A working month is 176 hours per person.
- A digital employee can take on about 60% of the repetitive share of a role.
- The freed time is valued at the average monthly salary spread over 176 hours.
- This is an estimate, not a quote. Your real figure depends on the work and is confirmed in a pilot.
Where it runs
It connects to the software your business already uses, so the work gets done in your systems.
Your ERP
Odoo and other ERPs: customers, orders, invoices, stock and payments, read and updated within the permissions you set.
Your CRM
Leads, contacts, conversations and follow-ups, so every customer touchpoint lands in one record.
Mobile money across Africa
M-Pesa, Airtel Money, MTN MoMo and other mobile money operators, for payment requests and reconciliation.
Bank feeds
Bank statements and banks with open APIs, matched to your invoices with exceptions flagged for review.
See how we implement it, role by role.
Start with one role on one channel
A digital-employee pilot is scoped to one role and one channel, built on your systems and measured against a baseline we record before launch. The pilot is quoted after a short scoping call. You decide what happens next on the evidence.
Our Odoo management-agent pilot passed its evaluation gate.
Not sure which role to start with? Book a free 30-minute automation audit first